Refunds & Returns

 Cancellation and returns
The Thackray Museum wants you to be totally satisfied with your order but if you would like to cancel your order and return the products you must do so in writing (by email, fax or post) within 7 working days after receipt of the order, enclosing or attaching a copy of your order confirmation and your reasons for returning them.
The Thackray Museum will confirm any cancellation by email and will repay to you the full cost of the order (including the cost of products and delivery) within 30 days after receipt of your cancellation. Goods must be returned to us at the following address: The Thackray Museum Gift Shop, 141 Beckett Street, Leeds, LS9 7LN. We will not refund the costs of return postage to us unless the products are faulty.
You may not cancel your order if it is for:
(a) products, the price of which is dependent on fluctuations in the financial market that cannot be controlled by the Thackray Museum;
(b) products that are made to your specifications or clearly personalised, such as prints on demand;
(c) Confectionery and food products that are liable to deteriorate or rapidly;
(d) the supply of audio or video recordings in any format or computer software, that have been provided in a sealed package and that have been unsealed by you;

Please read our full
terms and conditions for further information